Call Center Services for Influencer Marketing SaaS Platform

  • A Call Center Services,
  • Marketing Strategy, IT Staff
    Augmentation
  • Apr. 2022 – Ongoing
  • $200,000 to $999,999

"The company really cares about our requirements and helps propose solutions that work for all of us."

Project Feedback

Thanks to CloudHire’s efforts, the client has increased client engagement by 30% and decreased the average cost of their developer team by 50%. The team quickly responds to needs and requirements, and internal stakeholders are impressed with the service provider’s technical understanding and transparency.

Project Summary

CloudHire provides call center services for an influencer marketing SaaS platform. The team is responsible for hiring and onboarding a customer services and IT team for the client’s internal staff.

Impact

30%

increase in client engagement

50%

decrease in the average cost

6-10

employees from CloudHire were assigned to the project

The Client

Please describe your company and position.

I am the CEO of Lionize

Describe what your company does in a single sentence.

We are a influencer marketing SAAS platform

The Challenge

What specific goals or objectives did you hire CloudHire to accomplish?

• Hire High Performance Offshore Customer Service Team
• Hire High Performance Offshore Developer Team

The Approach

How did you find CloudHire?

Online Search

Why did you select CloudHire over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from CloudHire were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We approached CloudHire to build a customer service and account managing team originally. After success on the first couple of hires, we started growing the team and adding an offshote developer/IT team.

In this Story

Chris Buetti-CEO, Lionize
Advertising & marketing
New York City, New York

The Challenge

The Approach

Outcome

Book a Call

Outcome:

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to increase engagement with clients by 30% from the new account manager hires. Our developer team average cost decreased by 50% while our team grew. It was great.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quick turn around on new hire requisites.

What was your primary form of communication with CloudHire?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They understood how to find people in offshore markets that fit our onshore, fast paced, New York City culture. Some of the hires were so good, I might as well have made them the CEO!

Are there any areas for improvement or something CloudHire could have done differently?

We orginially did not have much transparency on the compensation of our staff, but as the account grew, we switched to transparent pricing. The company really cares about our requirements and helps propose solutions that work for all of us.